If for whatever reason you want to wipe your footprint from TRMNL, there are a few places that need to be updated:
Our storefront (https://shop.trmnl.com), powered by Shopify, has a Customer record. This must be removed manually by our team, however a child Order record will remain for accounting purposes.
Our email marketing tool (https://metorik.com/). Again, our team must manually delete this profile. It is possible that your name or email will still appear in logs of previously sent messages.
Our web application (https://trmnl.com). Here you can remove 99% of your footprint self-service. Start by deleting your plugin connections, then any remaining Playlist items, followed by unpairing your device from the device settings portal. Send our team a live chat to delete the user record itself. Alternatively you can adjust the account's name and email to fake values, click save, and you're done.
Benefits of un-pairing devices
By unpairing your device (versus deleting it), another person may set it up should you choose to sell or give it away. If you prefer to have it permanently deleted however, our team will take care of this on your behalf.
Other data storage providers
The web application has a read replica database for emergency backup purposes, but this is routinely overridden. The web application also stores image assets (plugin screens) in Amazon's S3 services, but these too are purged whenever you destroy a plugin connection.
Special removals
If you are a Plugin Author wishing to delete your account, TRMNL may first need to migrate the work to an active account to prevent disruption for connected users per our Plugin License.
If published work depends on your own resources (servers, database, etc), naturally you are welcome to remove this without any approval by TRMNL.