Source of Truth (Official Policy)
The TRMNL terms of service are the source of truth for all things.
Physical Devices
Defective or Damaged in Shipment
We make every effort to build and deliver our products in great condition, but accidents happen and sometimes couriers or software misbehaves. We resolve these issues on a case-by-case basis through our online chat (see bottom right of any page) or by emailing [email protected].
Something else
Thousands of customers have been ecstatic with their devices after receiving them, but sometimes there is a hiccup or a bug or a quirk that our team has not experienced, leading to frustration.
Send us a live chat (bottom right corner) or email [email protected] and we'll make it right.
BYOD Software License
Bring Your Own Device (BYOD) licenses are fully refundable within 14 days of purchase. Please send a request to [email protected] with your order number.