These sounds may be related to the fast refresh update in August 2025, and may improve over time as we continue to tweak our device firmware.
Option 1: Fully charge your device (plug it in until the green light goes off, approximately 5 hours). This has resolved the issue for many customers.
Option 2: Set your device settings and playlist item presentation settings to 1-bit.
One customer reported that the backgrounds used in some plugins for visual interest can cause the noise to become audible. Forking those plugins and removing backgrounds can reduce noise for some devices.
Option 3: Adjust the temperature profiles. Requires firmware v1.7.1
Access your device's settings in the top-right, click on the gear icon for your device, then select Firmware, and try the different Temperature Profile settings for a day to see if it resolves and does not degrade the visual functionality of the display.
Let us know if one profile solved the issue for you (email [email protected]).
The following options will disable fast refresh and 2-bit support from your device.
Option 4: Enable Maximum Compatibility mode from your device settings, Firmware section.
Option 5: Returning your device to version 1.5.12 firmware via our online web flashing tool can further diminish or remove the sound.
While both options 3 and 4 roll back our advanced fast refresh feature, they maintain the quality and features you were promised upon purchasing your device.